Frequently Asked Questions
Everything you need to know about your Secretlab experience.
How long will it take for my Secretlab chair to be delivered?
For in-stock items within the EU, shipping typically takes 2-4 business days. You will receive a tracking number via email as soon as your order leaves our regional warehouse.
What is the warranty period for Secretlab products?
All Secretlab chairs come with a 3-year limited warranty, which can be extended to 5 years through our Extended Warranty Program by sharing a picture of your setup on social media.
Can I return my chair if I am not satisfied?
Yes, we offer a 49-day return policy. The item must be in its original packaging and in like-new condition. Please note that return shipping costs are the responsibility of the customer.
Which payment methods do you accept in the EU store?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Klarna and Affirm, depending on your specific country.
Are Secretlab chairs easy to assemble?
Every chair includes a step-by-step assembly guide and a specialized toolkit. Most users find they can complete the assembly process within 20 minutes.
How do I clean and maintain my Secretlab upholstery?
We recommend using our specialized Secretlab Premium Fabric or Leather cleaners. For general maintenance, avoid direct sunlight and wipe down surfaces with a damp microfiber cloth.